Things are a mess at O'Hare right now, and we want your feedback.
The lines to access the cargo areas are horrible. Once you're in the facility, the service doesn't get people handled quickly, politely or respectfully.
Air cargo is the most expensive mode of transport, but the way it is being handled right now at O'Hare is far from a premium service.
The IACAC, along with the Chicago Customs Brokers and Forwarders Association, are working to find solutions to this problem. We make no promises, but we are at the earliest stages of engaging all the stakeholders to better share our concerns and suggestions to take steps towards improving things.
If you have specific comments or suggestions, or would like to share something that you've experienced, please leave a comment below and we'll include these concerns as part of our discussions.